What does a deep cleaning include?
A deep cleaning is ideal for homes that haven’t been professionally cleaned in over a month or are in poor condition. It includes the removal of built-up dirt, grease, and grime, focusing on hard-to-clean areas. It’s recommended for new clients to achieve the cleaning standards that will be maintained in recurring services.
Do I need to be home during the cleaning?
It’s not necessary to be home during the cleaning. You can arrange to leave a key, provide an access code, or leave the door unlocked. The cleaners will treat your home with the utmost respect and security.
What cleaning products are used?
The cleaners can bring all the necessary supplies, including eco-friendly and environmentally friendly products, if you request them. They can also use your own products if you prefer.
How often should I hire a cleaning service?
The frequency depends on your personal needs. Many people opt for weekly or bi-weekly cleanings, but it’s also possible to schedule monthly or seasonal cleanings for a deep clean.
Do the cleaners do laundry or wash dishes?
Yes, the cleaners can take care of laundry and wash dishes, as well as other specific tasks you may need. It’s recommended to specify these needs when booking.
Can I cancel or reschedule my appointment?
Yes, it’s possible to cancel or reschedule an appointment through the link provided in the confirmation email. However, last-minute cancellations may incur fees.
What happens if I’m not satisfied with the cleaning?
Customer satisfaction is paramount. It’s recommended to conduct a review before and after the cleaning with the cleaner to ensure everything is in order. In special cases, a follow-up visit can be arranged to address any issues.
How are cleaning prices calculated?
Prices are usually based on the number of rooms and bathrooms in your home, as well as any additional services requested. Deep cleanings and other specific services may have additional charges.
How many cleaners will come to my house?
The number of cleaners varies depending on the size of the cleaning. There may be between one and six cleaners, depending on the scope of the job. For hourly services, you can select the number of cleaners when booking.
What areas of the house are not typically cleaned?
Cleaners typically do not clean outdoor areas such as patios or exterior windows, nor do they perform tasks that require the use of ladders or involve handling hazardous